Where do you ship, and what does it cost?
We ship Canada-only, including all 13 provinces and territories. Standard Shipping is CAD 0, with no minimum order value. International delivery is not offered.
How long will an order take?
Processing normally takes 1–2 business days. Transit after dispatch is estimated at 4–6 business days. The normal total estimate is 5–8 business days, excluding weekends and applicable public holidays. These are estimates, not guaranteed arrival dates.
How do I track a shipment?
When tracking is available after dispatch, it is sent to the contact details provided for the order. A first carrier update can take time to appear. If the dispatch information is missing or tracking appears stalled, email support@aloyogakm.shop with the order number.
Can I correct an address or cancel?
Contact support@aloyogakm.shop promptly with the order number and requested change. We will confirm what is possible at the current fulfilment stage. A dispatched parcel may be subject to carrier limitations.
Can I return or exchange an item?
Request an eligible return or exchange within 30 days after delivery. A change-of-mind item must be unused, in its original condition and original packaging, with an order number or proof of purchase. Contact the store before sending a parcel. Exchanges depend on replacement availability.
Who pays for approved returns?
The store covers shipping for approved eligible returns and exchanges with a prepaid label or an equivalent free arrangement. There is no restocking fee. You will receive order-specific instructions and the actual return destination; our contact address should not be assumed to be the return destination.
When is a refund processed?
After a returned item is received and reviewed, an approved refund is processed within 10 business days to the original payment method. A bank or payment institution may need additional time to display it; we do not promise a fixed extra bank period.
What if an order is damaged, defective, wrong or incomplete?
Contact support@aloyogakm.shop with the order number, an explanation and photos when helpful. Keep packaging where possible. We will review the circumstances and arrange a refund, replacement or other appropriate remedy. Mandatory consumer rights continue to apply.
Which cards are accepted?
Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover are accepted through the store’s configured third-party payment arrangement. Checkout shows the actual available methods and final CAD total. Applicable taxes and discounts appear there. Standard Shipping is free; international delivery is not offered.
How can I ask about a payment or contact the store?
Email support@aloyogakm.shop or call 6045614601. Include the order number, date and a short explanation. For a payment issue, a limited transaction reference may help; do not send a full card number, security code or password. Contact address: 77 University Cres, Winnipeg, Manitoba, R3T 3N8, Canada. Our Refund Policy, Shipping Policy and Privacy Policy provide the related details.